TikTok Global Shipping: Everything You Need To Know

TikTok has taken a bold step that could redefine how creators and brands reach their global audience. TikTok Global Shipping – a feature set to revolutionize the way TikTok Shop products are marketed, sold, and delivered worldwide.

This blog post will explore what TikTok Global Shipping is, how long it takes, and what are the meanings of TikTok tracking statuses.

TikTok Global Shipping marks the platform's foray into facilitating a seamless shipping experience for sellers on its platform, offering an integrated solution for global logistics. This initiative aims to simplify the complexities of international shipping, from customs clearance to last-mile delivery, ensuring that products reach customers anywhere in the world with ease.

According to TikTok, "The shipping process starts when a customer places an order. Sellers can choose their own logistics partner or opt for TikTok Shop's logistics services (only applicable in select markets). It is important to note that sellers are subject to different responsibilities when selecting either Ship by TikTok or Ship by Seller. "

Shipping by TikTok: TikTok global Shipping simplifies the order fulfillment process for sellers by allowing them to purchase shipping labels directly through the TikTok Seller Center, using TikTok's recommended carriers and service providers. The main advantages of this option are convenience and integration, as it takes a lot of the logistical burden off the seller's shoulders. Services such as faster tracking updates and built-in shipping label creation enhance the selling and buying experience on the platform.

Shipping by Sellers: This method gives sellers complete control over their fulfillment process. Sellers can set their rates, choose their carriers, and decide on additional services independently of TikTok. This method requires more from the seller regarding logistics and customer service but allows for greater flexibility and potentially higher margins if the seller can manage shipping costs effectively.

Whether TikTok Global Shipping or Shipping by Seller, there are many shipping steps during the whole fulfillment process.

Once a customer submits an order through TikTok Shop, the seller is required to confirm the order to ensure the item requested is available for sale and delivery. If the seller finds the order cannot be fulfilled, they are obligated to adhere to the process outlined in TikTok Shop Customer Order Cancellation, Return, and Refund Guidelines for cancelling the order.

After orders have been confirmed, the seller must pick and pack the items required to be handled. Sellers are obligated to adhere to all relevant laws, regulations, ordinances, and directives related to product packaging materials. Furthermore, sellers must fulfill any extra requirements mandated by applicable laws or the carrier to guarantee the use of appropriate packaging for special products.

Every package must be equipped with a TikTok global shipping shipping label that is securely attached, displaying the necessary details, including:
 

In the process of label preparation, sellers are required to comply with all of the stipulated guidelines:
 

It is the responsibility of customers to provide accurate and comprehensive delivery information when placing an order. Should any shipping issues arise from erroneous or incomplete recipient details provided by the customer, the customer will be held accountable for the repercussions, such as failed delivery.

Please be aware of the specific procedures required for handing over packages to logistics partners, differentiated by the shipping methods: Ship by Seller and Ship by TikTok.

Under the Ship by Seller method, sellers are required to:

When using the Ship by TikTok method, sellers have two options for transferring packages to the carrier:

Pick Up: Sellers are required to finalize packing, arrange for pick-up, and deliver the package to the carrier within two business days following the placement of the order. Once the package is dispatched, the carrier will modify the order status to "Shipped" within the system. This "Shipped" status will then be visible in the Seller Center under the Manage Orders section. In case of any delays attributed to the carrier, sellers have the option to submit a complaint by selecting the "Complaints & dispute - Logistic supplier" topic.

Drop Off: Sellers are obligated to finish packaging and choose the closest drop-off location via the Seller Center. Subsequently, they need to adjust the order status to "To Ship - Awaiting Collection" within the Seller Center. Sellers must then ensure the package is dropped off at the chosen location within two business days of receiving the order. Once the package is dispatched, the carrier will take over, retrieve the package, and mark the order status as "Shipped" within the system, a change that can be monitored in the Seller Center under the "Manage Orders" section. Should any delays occur on the part of the carrier, sellers have the option to submit a complaint by selecting "Complaints & dispute - Logistic supplier".

From the moment a package is dispatched until delivery is confirmed, the carrier is responsible for managing all aspects of delivery. Sellers need to monitor the shipping process closely and stay informed about the status of dispatched packages. The order status will be changed to "Delivered" following an update from the carrier indicating the package's delivery.

When you place an order on TikTok, you're often assigned a TikTok global shipping tracking number, a unique sequence of letters and numbers. This tracking ID enables you to monitor the shipping progress and locate the current position of your TikTok purchases. You can locate your tracking number in a few different places, such as:
 

If you're unable to locate your tracking number or haven't received one, it's advisable to contact the courier's customer service for assistance. With your tracking number in hand, you have the option to follow the journey of your TikTok orders either via a third-party tracking site or directly on the courier's official website.

 

 

 After placing an order in the TikTok shop, the seller will choose between standard economy shipping and TikTok global shipping for dispatching your order. Regardless of the shipping method selected by the seller, you will be kept informed about the progress of your order. Here are some of the TikTok shipping statuses you may come across during the process.

 

 

 

 

TikTok Global Shipping is a service that lets sellers on TikTok send their products to customers all over the world directly through the app.

It makes selling and shipping products worldwide easier and more efficient for sellers, helping them reach a global audience without dealing with complicated logistics.

Yes, consumers from various countries can buy products from TikTok sellers and have them shipped to their location through TikTok Global Shipping.

TikTok is working on initiatives like green logistics to make shipping more environmentally friendly by reducing carbon emissions and waste.

Expect to see new technologies like drones and autonomous vehicles for delivery, as well as improvements in speed, efficiency, and global reach.